Q: Can my goods be delivered on the weekend?
We generally try to make all of our deliveries Monday – Friday. Should you require a weekend delivery or collection, it can be arranged with a surcharge. Please ask for a specific quotation.
Q: Do I have to return my glasses / cutlery / crockery washed? Don’t you wash it anyway?
Yes, all equipment must be returned to us clean of food etc. Of course we wash everything anyway so it is sparkling again for the next customer, but for hygiene purposes we can’t have dirty crockery sitting around! If you return your items dirty, a charge will be taken from your bond / credit card. Refer to your terms and conditions for further details. The only case that this does not apply is to linen. All of our linen should be returned dry, but dirty. All linen is professionally laundered off site.
Q: Do you deliver? Is there a fee?
Yes we deliver to the Sydney metropolitan area. The charges are dependent on the suburb – please ask your event consultant for a price based on your location. If there are any specifics regarding the delivery site, please let us know so we can ensure the delivery is a smooth process for you. For example – loading docks, difficult driveways that a large truck will not be able to drive up.
Q: Do you set up the chairs and tables?
Set up of chairs and tables is available for an additional fee if you require it. Please make mention of this to your event consultant so we can allow for this in your quotation. Otherwise, our delivery staff will be happy to drop them as close as possible as to where you need them to be set up
Q: How long do I need to book in advance for my function?
This is always a tricky question. We experience a high demand for all products in Spring – Christmas / New Year. It is first in, best dressed so the earlier the better over this period.
Q: How long is a hire period?
Generally a hire period allows for 3 days or covers a weekend (i.e pick up / deliver Thursday or Friday and return / collect on Monday). Longer hire periods can be quoted for.
Q: I am interested in hiring a marquee. Where do I start?
If you are interested in hiring one of our marquees, we recommend you start here.
Q: I would like to confirm my quote. How do I confirm my booking?
To confirm your booking we will ask you to sign your quote and return it to us. You will also be asked for to supply a valid credit card in lieu of a security deposit. We will also ask for a 30% deposit on large orders.
Q: If I break something, do I have to pay for it?
When you return your order to us, we will check and count everything carefully. If something is missing or broken we will need to charge you a replacement fee. This depends on the items. The replacement charge for a broken glasses (always a sign of a good party!) ranges from $3.70 to $7.35 depending on the type of glass. If you require further information on other products, please ask one of our Event Consultants.
Q: If I cancel is there a fee?
Please refer to our <a href="/terms_and_conditions">terms and conditions</a> for our cancellation policy. We reserve the right to charge the following cancellation fee : Outside 30 days, no charge; 8 – 30 days notice, 35% of the hire total; 3 days to 7 days, 50% of the hire total; 1 - 2 days notice 75% of the hire total; and on the day of delivery / collection 100% of the invoice total.
Q: What payment methods do you accept?
We accept VISA, Mastercard and AMEX (AMEX attracts a 2.8% fee). We also accept cash and EFT / Bank deposit.
Q: What time will my goods be delivered? Do I have to be at home?
If you have specific timings for your delivery, please speak to your event consultants. You don’t have to be at home if you can provide us with somewhere safe to leave the products.